Replyora

Terms of Service

Effective [DD Month 2026]Last updated [DD Month 2026]

This document is a strong starting template, not legal advice. Have it reviewed by a qualified Australian lawyer before you rely on it, and complete every [bracketed] placeholder.

These Terms of Service ("Terms") govern your access to and use of the Replyora platform and website ("Service"), operated by Replyora ("Replyora", "we", "us"), based in Sydney, Australia. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm you are authorised to bind that business.

Pre-launch status. Replyora is currently pre-launch and operated by its founder. A registered operating entity and ABN have not yet been established and will be added to these Terms at official launch. These Terms apply to any early/trial use of the Service in the meantime.

1. Definitions

  • Customer / you: the individual or business that registers for an account.
  • Assistant: the AI chat assistant you configure and deploy.
  • Customer Data: content you upload (knowledge base) and data collected through your Assistant (conversations, leads, bookings).
  • End-User: a person who interacts with your Assistant.

2. Accounts and eligibility

You must be at least 18 and provide accurate information. You are responsible for your account credentials and all activity under your account. Notify us immediately of any unauthorised use.

3. The Service

Replyora lets you upload business information, train and customise an AI assistant, deploy it via an embeddable widget, and manage conversations, leads, and bookings. Features vary by plan. We may improve, change, or discontinue features, and will give reasonable notice of material adverse changes.

4. Trials, plans, fees and billing

  • Free trial. New accounts receive a 7-day free trial. At the end of the trial you must select a paid plan and pay to continue; otherwise access may be suspended or limited.
  • Plans and fees. Current plans and prices (in AUD) are: Starter $250/month, Growth $300/month, Pro $390/month. A one-time setup fee of $250 applies to every plan and is charged on your first invoice. Prices are exclusive of GST unless stated; GST is added where applicable.
  • Billing. Paid plans are billed in advance on a recurring monthly basis via Stripe and renew automatically until cancelled. You authorise us to charge your payment method for all fees, including the setup fee and renewals.
  • Price changes. We may change prices with at least 30 days' notice; changes take effect at your next billing cycle.
  • Refunds. Except where required by law (including the Australian Consumer Law) or expressly stated, fees are non-refundable, and the one-time setup fee is non-refundable once setup work has commenced.
  • Late or failed payment. We may suspend the Service for overdue amounts after notice.

5. Cancellation and termination

You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period and you retain access until then. We may suspend or terminate your account for breach of these Terms, non-payment, or unlawful use. On termination, your right to use the Service ends and we may delete Customer Data after a reasonable retention period (you can export beforehand).

6. Acceptable use

You must not, and must not permit others to:

  • Use the Service unlawfully or in breach of any person's rights.
  • Upload content you don't have the right to use, or that is unlawful, harmful, deceptive, or infringing.
  • Collect personal information through your Assistant without a lawful basis, required consent, and your own privacy notice.
  • Send spam or communications that breach the Spam Act 2003 (Cth) or equivalent laws.
  • Attempt to breach security, access other tenants' data, reverse engineer, scrape, or overload the Service.
  • Use the Service to provide regulated advice (medical, legal, financial) without appropriate qualifications and disclaimers.

You are responsible for ensuring your use of the Assistant complies with the Privacy Act, Australian Consumer Law, and any industry rules that apply to your business.

7. Customer Data and ownership

As between you and Replyora, you own your Customer Data. You grant us a limited, non-exclusive licence to host, process, and transmit Customer Data solely to provide and support the Service (including sending relevant content to our AI providers to generate responses). We act as your processor/service provider for Customer Data and will handle it in accordance with our Privacy Policy. You are the controller and are responsible for the accuracy and lawfulness of Customer Data and for obtaining any necessary consents from your End-Users.

8. AI-generated content

The Assistant uses third-party AI models and generates responses automatically. Outputs may be inaccurate, incomplete, or unsuitable, and are not professional advice. You are responsible for reviewing and configuring your Assistant, for the responses it gives on your behalf, and for any actions taken based on them. We do not warrant that outputs will be error-free.

9. Intellectual property

Replyora and its licensors own all rights in the Service, software, and branding. We grant you a limited, non-transferable, revocable licence to use the Service during your subscription. You may not copy, modify, or create derivative works of the Service. Feedback you provide may be used by us without obligation.

10. Third-party services

The Service relies on third parties (e.g. Stripe, Anthropic, OpenAI, Supabase, Vercel) and may integrate with tools you choose (e.g. calendars, messaging channels). Your use of those services is subject to their terms, and we are not responsible for them.

11. Confidentiality

Each party must protect the other's non-public information and use it only to perform under these Terms.

12. Warranties and disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant uninterrupted or error-free operation.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, our liability is limited (at our option) to re-supplying the Service or paying the cost of re-supply.

14. Limitation of liability

Subject to section 13, to the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill; and (b) our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the 3 months preceding the event giving rise to the claim.

15. Indemnity

You will indemnify Replyora against claims, losses, and costs arising from your Customer Data, your use of the Service, or your breach of these Terms or applicable law, including claims by End-Users relating to data you collected through your Assistant.

16. Suspension

We may suspend access immediately if we reasonably believe your use poses a security, legal, or operational risk, or breaches section 6.

17. Changes to these Terms

We may update these Terms. For material changes we will give reasonable notice (e.g. by email or in-app). Continued use after changes take effect constitutes acceptance.

18. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. Before litigation, the parties will attempt in good faith to resolve any dispute by discussion, starting with a written notice to hello.replyora@gmail.com.

19. General

If any provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. These Terms, with the Privacy Policy, are the entire agreement between us.

20. Contact

Replyora (pre-launch; operating entity to be confirmed at launch) Email: hello.replyora@gmail.com Sydney, Australia