Terms of Service
ReplyOra is operated by Aarushi Duggal (ABN 14 143 824 703), a sole trader trading as ReplyOra ("we," "us," or "our"), based in Sydney, New South Wales, Australia. These Terms of Service ("Terms") govern your access to and use of the ReplyOra website, applications, and related services (collectively, the "Service"). By creating an account, accepting an invite, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.
1. Eligibility & accounts
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an agency, brand, or other organisation, you represent that you have authority to bind that organisation to these Terms.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at aarushi@replyora.net if you suspect unauthorised access.
We offer different account types (for example, agency, personal brand, and client portal access). Features available to you depend on your role, plan, and workspace configuration.
2. The Service
ReplyOra is a cloud-based platform for social media management, planning, and collaboration. Depending on your role and plan, the Service may include client and brand workspaces, content calendars, asset libraries, grid planning, approval workflows, tasks, billing records, client portals, AI-assisted content tools, and an AI website chatbox.
ReplyOra is a planning, collaboration, publishing, and workflow tool: you plan, preview, organise, and get approvals in ReplyOra, and — for accounts you connect — you can publish or schedule your approved content to those accounts directly from ReplyOra. Publishing happens only when you initiate it: ReplyOra does not post autonomously or decide what to post, and we are not responsible for your compliance with third-party platform rules (for example, Instagram, TikTok, or Facebook terms).
We may update, improve, or discontinue features at any time. We will use reasonable efforts to avoid material disruption but do not guarantee uninterrupted or error-free operation.
3. Connected accounts & third-party platforms
If you connect a social media account, you authorise us to access it to read the information you permit (such as your profile, content, and performance metrics) so you can plan, preview, and report in ReplyOra, and to publish or schedule the content you create and approve when you choose to publish it. We act only on publishing actions you initiate.
You are responsible for complying with the terms and policies of each third-party platform (for example, Meta's and TikTok's terms and community guidelines). Access to third-party platforms is provided by those platforms, not by us — they may change, limit, suspend, or withdraw API access at any time, and we are not liable for any resulting disruption or loss of data on those platforms. You are responsible for the content you publish yourself.
4. Your content & licenses
You and your collaborators may upload, store, and manage content in the Service, including images, videos, captions, brand information, invoices, and other materials ("User Content"). You retain ownership of your User Content.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, and transmit User Content solely as necessary to operate, secure, and improve the Service, including to run optional AI-assisted features such as asset tagging or caption suggestions.
You represent that you have all rights necessary to upload User Content and to grant the license above, and that User Content does not violate law or third-party rights. You are solely responsible for User Content and for obtaining any consents required from clients, talent, or other parties whose materials you upload.
5. Acceptable use
You agree not to:
- Use the Service for unlawful, fraudulent, harassing, or abusive purposes.
- Upload malware, attempt unauthorised access, or interfere with the Service or its users.
- Reverse engineer or scrape the Service except as permitted by law.
- Misrepresent your identity or affiliation.
- Use the Service to store or transmit content that infringes intellectual property or privacy rights.
- Use the Service to send spam or to publish content that breaches a social platform's terms.
- Resell or sublicense the Service except as expressly permitted in a separate written agreement with us.
6. Agency, client & portal relationships
If you are an agency or manager inviting clients or team members to a portal, you are responsible for your relationship with those users and for the instructions you give them inside the Service.
Client portal users access only the brand workspace they are invited to. We are not a party to your contracts with clients and do not provide legal, tax, or marketing advice.
You are responsible for configuring visibility settings (for example, calendar visibility, invoice visibility, and approval workflows) appropriately for your clients, and for telling website visitors when an AI chatbox is in use.
7. Subscriptions, billing & payments (Stripe)
Paid access to the Service is offered on a subscription basis (for example, monthly or annual), priced and billed in Australian dollars (AUD). The plan name, price, billing interval, client limits, and features included are shown at checkout and in your workspace billing settings before you are charged. Some plans include a free trial; if you do not cancel before the trial ends, your paid subscription begins automatically and your payment method is charged.
Payments are processed by Stripe, Inc. ("Stripe"). We do not collect or store your full payment card number on our servers. When you subscribe, you provide payment information directly to Stripe. Stripe's handling of payment data is governed by the Stripe Privacy Policy and Stripe Services Agreement (https://stripe.com/legal/ssa).
By starting a subscription, you authorise us and Stripe to charge your payment method on a recurring basis at the then-current rate for your plan until you cancel. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
You may cancel your subscription at any time from the Service (Settings → Subscription, when available) or by emailing aarushi@replyora.net. Cancellation stops future charges. You will retain access through the end of the current paid billing period unless we state otherwise. Cancelling a subscription does not by itself delete your account or User Content; you may request account deletion separately.
Except as required by the Australian Consumer Law or expressly stated at checkout, subscription fees are non-refundable and we do not provide prorated refunds for partial billing periods. Nothing in this section limits any non-excludable right to a refund you may have under the Australian Consumer Law. If you believe you were charged in error, contact aarushi@replyora.net before initiating a chargeback with your bank.
If a payment fails, we may retry the charge, suspend paid features, or terminate your subscription after reasonable notice. You remain responsible for any unpaid amounts.
We may change subscription prices or plan features with reasonable advance notice (for example, by email or in-product notice). Price changes apply to the next billing cycle after notice. If you do not agree, cancel before the change takes effect.
We are not currently registered for GST, so our prices do not include GST. If we become registered for GST in the future, we will add GST to applicable fees as required by law.
If you dispute a charge with your card issuer without first contacting us, we may suspend or terminate your account while the dispute is investigated.
8. Our intellectual property
The Service, including software, design, trademarks, and documentation (excluding User Content), is owned by Aarushi Duggal and its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding except as needed to use the Service.
9. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge those practices.
10. Disclaimers
To the maximum extent permitted by law, and subject to any consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law, the Service is provided "as is" and "as available," and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that automated suggestions (including AI-assisted tagging, captions, or chatbox replies) will be accurate, complete, or suitable for publication. You must review all content before use.
11. Limitation of liability
To the maximum extent permitted by law, neither we nor our affiliates, officers, employees, or suppliers will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business opportunity, arising from or related to the Service or these Terms.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred Australian dollars (AUD $100).
Where the Australian Consumer Law implies a guarantee that cannot be excluded, and where permitted, our liability for a breach of that guarantee is limited to re-supplying the relevant service or paying the cost of having it re-supplied. Nothing in these Terms excludes liability that cannot be excluded by law.
12. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Aarushi Duggal and its affiliates, officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law.
13. Suspension & termination
You may stop using the Service at any time. If you have an active subscription, cancel it as described in Section 7 to avoid future charges.
We may suspend or terminate access if you violate these Terms, if payment fails and is not resolved, if required by law, or to protect the Service or other users. We may also discontinue the Service with reasonable notice where practicable.
Upon termination, your right to access the Service ends. Provisions that by their nature should survive (including accrued payment obligations, ownership, disclaimers, limitation of liability, and indemnity) will survive.
14. Governing law & disputes
These Terms are governed by the laws of the State of New South Wales, Australia, without regard to conflict-of-law principles. You agree that the courts of New South Wales (and the Commonwealth of Australia) have exclusive jurisdiction over disputes arising from these Terms or the Service, and you submit to that jurisdiction.
Before filing a claim, you agree to contact us at aarushi@replyora.net and attempt to resolve the dispute informally within thirty (30) days.
15. Changes to these Terms
We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Material changes may be communicated by email or in-product notice where appropriate. Continued use after changes become effective constitutes acceptance.
16. Contact
Questions about these Terms: aarushi@replyora.net Operated by: Aarushi Duggal (ABN 14 143 824 703), Sydney NSW, Australia