Terms of Service

replyora is operated by Aarushi Duggal (ABN 14 143 824 703), a sole trader trading as replyora (“we”, “us”, “our”), based in Sydney, New South Wales, Australia. These Terms of Service (“Terms”) govern your access to and use of the replyora website, applications and related services (together, the “Service”). By creating an account, accepting an invite or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

You must be at least 18 and able to form a binding contract to use the Service. If you use it on behalf of an agency, brand or other organisation, you confirm you have authority to bind that organisation to these Terms.

You are responsible for keeping your login details confidential and for everything that happens under your account. Tell us promptly at aarushi@replyora.net if you suspect unauthorised access.

We offer different account types, such as agency, personal brand and client portal access, and team seats with Full or Limited access. What you can do depends on your role, plan and workspace settings.

replyora is a cloud-based platform for social media management, planning and collaboration. Depending on your role and plan it can include client and brand workspaces, content calendars, asset libraries, grid planning, approval workflows, tasks, invoicing and reports, client portals, AI-assisted content tools and an AI website chatbox.

replyora is a planning, collaboration, publishing and workflow tool. You plan, preview, organise and get approvals in replyora and, for accounts you connect, you can publish or schedule approved content to them directly from replyora. Publishing happens only when you initiate it. replyora does not post autonomously or decide what to post, and we are not responsible for your compliance with third-party platform rules, such as Instagram, TikTok or Facebook terms.

If you connect a social media account, you authorise us to access it to read the information you permit, such as your profile, content and performance metrics, so you can plan, preview and report in replyora, and to publish or schedule the content you create and approve when you choose to publish it. We act only on publishing actions you initiate.

You are responsible for complying with the terms and policies of each platform, including Meta’s and TikTok’s terms and community guidelines. Access to those platforms is provided by them, not by us. They can change, limit, suspend or withdraw API access at any time, and we are not liable for any resulting disruption or loss of data on those platforms. You are responsible for the content you publish.

You and your collaborators can upload, store and manage content in the Service, including images, videos, captions, brand information, invoices and other materials (“User Content”). You keep ownership of your User Content.

You give us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, display and transmit User Content only as needed to operate, secure and improve the Service, including to run optional AI-assisted features such as caption suggestions.

You confirm that you have all the rights needed to upload User Content and to give this licence, and that your User Content does not break the law or anyone else’s rights. You are responsible for getting any consents you need from clients, talent or other people whose materials you upload.

Some features use AI to suggest captions, scripts, hooks, replies and chatbox answers. AI output can be inaccurate, incomplete or unsuitable for publication. Studio tells you when built-in templates were used instead of AI. You must review all content before you use or publish it, and you are responsible for it once you do.

If you install the AI website chatbox on a site, you are responsible for telling that site’s visitors that an AI assistant is in use and for what you train it to say.

You agree not to:

• Use the Service for unlawful, fraudulent, harassing or abusive purposes.
• Upload malware, attempt unauthorised access, or interfere with the Service or its users.
• Reverse engineer or scrape the Service except as the law permits.
• Misrepresent your identity or affiliation.
• Store or transmit content that infringes intellectual property or privacy rights.
• Use the Service to send spam or to publish content that breaches a social platform’s terms.
• Resell or sublicense the Service unless we agree in writing.

If you are an agency or manager inviting clients or team members, you are responsible for your relationship with them and for the instructions you give them inside the Service. Client portal users can access only the brand workspace they are invited to. We are not a party to your contracts with your clients and we don’t give legal, tax or marketing advice.

You are responsible for setting visibility options, such as calendar visibility, invoice visibility and approval workflows, appropriately for your clients.

replyora is currently in closed beta. Invited members get access to the whole product free for 30 days, with no card required. A banner shows the days remaining. When the window ends, your account pauses until you choose a paid plan; we do not charge you automatically, and nothing is deleted at the end of a beta.

Beta features may change, break or be removed, and we welcome your feedback. Beta access is personal to the invited member and can’t be transferred or resold.

Paid access is offered as a subscription, monthly or annual, priced and billed in Australian dollars (AUD). The plan, price, billing interval, client limits and features are shown on our pricing page and at checkout before you are charged. Add-ons, such as the website chatbox, are priced as shown there.

Payments are processed by Stripe, Inc. We do not collect or store your full payment card number on our servers. When you subscribe you give payment information directly to Stripe, and its handling of that data is governed by Stripe’s privacy policy and services agreement.

By starting a subscription you authorise us and Stripe to charge your payment method on a recurring basis at the then-current rate for your plan until you cancel. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.

If a payment fails, we may retry the charge, pause paid features, or end your subscription after reasonable notice. You remain responsible for unpaid amounts. We may change prices or plan features with reasonable advance notice, for example by email or in the product; a price change applies from the next billing cycle after notice, and if you don’t agree you can cancel before it takes effect.

We are not currently registered for GST, so our prices do not include GST. If that changes, we will add GST to applicable fees as the law requires.

You can cancel at any time from the billing settings inside replyora, which open Stripe’s secure customer portal, or by emailing aarushi@replyora.net. Cancelling stops future charges, and you keep access until the end of the period you have paid for. Cancelling does not by itself delete your account or User Content; you can ask for deletion separately.

Except where the Australian Consumer Law requires otherwise or checkout says otherwise, subscription fees are non-refundable and we don’t give prorated refunds for part-used periods. Nothing here limits any refund right you have under the Australian Consumer Law. If you think you were charged in error, please contact us before starting a chargeback with your bank; if you dispute a charge with your card issuer without contacting us first, we may suspend your account while it is investigated.

The Service, including its software, design, trademarks and documentation (but not User Content), is owned by Aarushi Duggal and her licensors and is protected by intellectual property laws. These Terms give you no right to use our trademarks or branding except as needed to use the Service.

How we collect and use personal information is described in our Privacy Policy, which forms part of these Terms. By using the Service you acknowledge those practices.

We may update, improve or discontinue features at any time. We will use reasonable efforts to avoid material disruption, but we don’t guarantee that the Service will be uninterrupted or error-free. Scheduled publishing depends on third-party platforms being available and on your connection remaining valid.

To the maximum extent permitted by law, and subject to any consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law, the Service is provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not promise that automated suggestions, including AI-assisted captions, tagging or chatbox replies, will be accurate, complete or suitable for publication.

To the maximum extent permitted by law, neither we nor our affiliates, officers, employees or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data, goodwill or business opportunity, arising from or related to the Service or these Terms.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, and (b) one hundred Australian dollars (A$100).

Where the Australian Consumer Law implies a guarantee that cannot be excluded, and where the law permits, our liability for breaching it is limited to supplying the service again or paying the cost of having it supplied again. Nothing in these Terms excludes liability that cannot be excluded by law.

To the extent the law permits, you will defend, indemnify and hold harmless Aarushi Duggal and her affiliates, officers, employees and agents from claims, damages, losses and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your breach of these Terms or applicable law.

You can stop using the Service at any time. If you have an active subscription, cancel it as described above to avoid future charges.

We may suspend or end your access if you breach these Terms, if a payment fails and isn’t resolved, if the law requires it, or to protect the Service or other users. We may also discontinue the Service with reasonable notice where practicable.

When access ends, your right to use the Service ends. Provisions that by their nature should continue, including accrued payment obligations, ownership, disclaimers, limitation of liability and indemnity, will continue.

These Terms are governed by the laws of the State of New South Wales, Australia, without regard to conflict-of-law rules. You agree that the courts of New South Wales and the Commonwealth of Australia have exclusive jurisdiction over disputes arising from these Terms or the Service, and you submit to that jurisdiction.

Before starting a claim, you agree to contact us at aarushi@replyora.net and try to resolve the dispute informally within thirty days.

We may update these Terms from time to time. We will post the revised Terms on this page and update the Last updated date. For material changes we may also notify you by email or in the product. Continuing to use the Service after changes take effect means you accept them.

Questions about these Terms: aarushi@replyora.net.

Operated by Aarushi Duggal (ABN 14 143 824 703), Sydney NSW, Australia.