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CONTACT US

[ HELP CENTRE ]

everything, explained.

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[ The workflow ]

Start to finish.

From the first client to the post that publishes itself, in ten steps.

You land on the Clients list after logging in. It is the home base for every brand you manage. Add as many as your plan allows; each card shows the brand at a glance and opens its Overview.

A thin brand kit means generic captions. A paragraph about the business, its audience and its no-go topics changes everything Studio produces. This is also where a Google Drive folder link goes; it appears as an Open Google Drive shortcut on the client's Overview.

Connections are per client and use the client's own accounts, so approving the Meta prompt while logged into the right Facebook Business account matters. A disconnected platform never fails silently: posts to it show a plain-words reason on their tile.

Video uploads go directly to storage, so size limits are generous. Clients can also send media from their portal; those uploads land here too and ring your notification bell. Everything in the library can be dragged onto the Grid.

Everything is written with the brand kit, in the brand's voice. When real AI isn't available Studio falls back to built-in templates and says so; duller copy is never silently passed off as AI. Drafts flow straight onto the Grid and calendar.

Each platform has its own tab. TikTok shows a 9:16 shelf and takes clips or photo posts; up to 10 JPG or WebP images publish as a swipeable carousel. The harmony score reads your live Instagram feed, so the plan matches what is already posted.

Every decision comes back to you instantly: approvals and change requests ring the notification bell, and their notes attach to the post. The portal also has a comment thread; anything they write lands in Client notes on your Grid.

Subscribe your own Google, Apple or Outlook calendar from Add to my calendar and every scheduled post follows you around. Dates can also be set from the Grid without leaving it.

Four things must be true for a post to go out: the platform is connected, media is attached, the status is Scheduled, and its time has passed. Drafts and approval-queue posts never publish on their own. When a post can't go out, the reason appears on its tile in plain words with a retry button.

On the 1st of each month replyora also emails you a summary of last month across every client. The report's What changed this month paragraph is written from the data and is editable before you send it.

[ Every tool ]

The same help, everywhere.

This is the help behind the lightbulb on each page inside the app, so what you read here is exactly what you will find there.

Add your first client
Add client creates a brand with its own grid, calendar and assets.
Set up your account
Settings, then Workspace: agency name, logo, address; then Billing for invoice defaults.
Finish setup
Work the checklist to get the account ready.
Set pillars and deliverables
Content themes and the monthly deliverables.
Watch the numbers
Posts planned, in approval, and approved.
Private notes
Agency-only. The client never sees them.
Place assets on the feed
Drag from the library onto tiles, or add a post.
Batch first? Open Studio
Turn a shoot dump into posts, carousels and reels.
Upload from your phone
Scan the QR to send photos from your camera roll.
Edit post details
Click a tile for caption, hashtags, pillar and schedule.
Reorder and preview
Drag tiles; the client sees this in their portal.
Name your batch
Give the set a name you will recognise later.
Pick or upload assets
Choose from the library or upload new media.
Arrange
Order them into posts, carousels and reels.
Generate captions
AI writes in the brand voice; edit and save.
Planner
Content concepts for client sign-off before production.
Month
Visual calendar. Click a day to create a post.
Spreadsheet
A list of every post with bulk edits.
Approval Queue
Send finished posts for client sign-off.
Send for review
Push finished posts to the queue.
Client decides
Approve, or request changes with a note.
Portal
The client sees the same queue in their portal.
Track
Approved posts flow to the calendar.
Upload media
Drop JPG, PNG or MP4; tag to a pillar.
Create folders
Organise by campaign, shoot or pillar.
Client uploads
Files your client sends appear here too.
Use everywhere
Place on the grid, in Studio, or on calendar posts.
Pick a date range
Compare against the previous period.
Top posts and pillars
See what performed and which themes led.
Executive summary
Edit it before presenting.
Export
Download a branded PDF.
Check the totals
Billed, paid, outstanding and past due.
New invoice
Add line items and a due date.
Bill to
Defaults come from Settings.
Send and export
Issue and download a branded PDF.
Connect Instagram
Needed for publishing and reports.
Connect TikTok
Link the client's TikTok account.
Published posts
They appear as reference tiles on the Grid.
Train
Add FAQs, services and pricing; upload docs or a website URL.
Configure
Name, tone, brand colour, welcome message and lead fields.
Preview
Test it live before it goes on the site.
Install
Copy the one-line embed for their website.
[ Plans and billing ]

Simple plans that grow.

What it costs, what you get, and how the beta works. Prices are in Australian dollars.

Personal is A$49 a month for one brand. Studio is A$79 a month for up to three brands. Agency is A$249 a month for up to eight client brands, with up to five team seats. Annual billing is two months free. All prices are in Australian dollars.

Personal: Instagram, Facebook and TikTok publishing, the grid, calendar and scheduling, the planner, approvals and client portal, an asset library with phone uploads, brand kits, pillars and to-dos.

Studio adds Dump and Pair drafts from your shoots, performance reports with PDF export, client invoicing, a shared asset library and cross-client task tracking.

Agency adds up to five team seats (Full or Limited), branded invoices, the revenue hub, the website chatbox and priority support.

Invited beta members get the whole product free for 30 days, with no card needed. A banner counts down, and when the window ends the account pauses until you choose a plan. Nothing is deleted at the end of a beta.

Agency covers up to eight client brands. If your book is bigger, or you want white-label set up around your studio, talk to us and we will put together a plan that fits. Extra brands are never billed automatically.

An AI assistant a client can embed on their own website. It is A$39 a month per site on Personal and Studio, and included on Agency.

From the billing settings inside replyora, which open Stripe's secure customer portal. Cancelling stops future charges and you keep access until the end of the period you have paid for. Cancelling does not delete your account or content.

[ Troubleshooting ]

When something doesn’t go to plan.

The usual suspects, and the quickest way past each one.

Four things must all be true: the platform is connected for that client, the post has media attached, its status is Scheduled, and its time has passed. Drafts and approval-queue posts never publish on their own, even with a date. If a post can't go out, its tile shows the reason in plain words with a retry button.

Connect through Meta from the client's Integrations page, and approve the Meta prompt while logged in to the Facebook account that manages the right Page. Instagram needs to be a Business or Creator account linked to that Page.

TikTok only accepts JPG or WebP photos; it refuses PNG and HEIC. replyora tells you before the post goes out. Photo posts take 2 to 10 images, and a photo post can't mix with video.

Carousels take up to 10 slides, and Instagram won't publish one that mixes photos and video, so the editor refuses the mix while you are building. A single video is a reel; two or more slides are a carousel.

Two causes. The brand kit may be thin; add a paragraph about the business, its audience and its no-go topics. Or real AI wasn't available and Studio used built-in templates, which it tells you with a notice.

Portal links can be revoked by generating a new one, which invalidates the old link. Send the new link; no account or login is needed.

Train it under Chatbox, then Train: add FAQs, services and pricing, or upload documents or a website URL. Use Try it to test before it goes live on the site.

[ Good to know ]

The rules, so 7pm never surprises you.

What the product enforces on your behalf, written down plainly.

What must be true before a post auto-publishes
Four things: the platform is connected for that client, the post has media attached, its status is Scheduled, and its time has passed. Drafts and approval-queue posts never publish on their own, even with a date.
What TikTok can and can't take
Clips publish as Reels; photos publish as photo posts, and 2 to 10 images become a swipeable carousel. Photos must be JPG or WebP; TikTok refuses PNG and HEIC, and we tell you before it goes out. Stories don't exist in TikTok's API, and no platform lets an app attach music, so use the Sound note on the post and whoever posts natively adds the right one.
Carousel rules
Open a tile to add slides: up to 10, reorderable, and slide 1 is what shows on the grid and in the client's portal. Instagram won't publish a carousel that mixes photos and video, so the editor refuses the mix while you are building rather than at 7pm.
Content type follows the media
Two or more slides is a carousel; a lone video is a reel. The buttons lock to match what is attached, so the calendar never claims a post is something it can't publish as.
AI or templates, you're always told which
Studio writes with real AI when it is available and falls back to built-in templates when it isn't. Whenever templates wrote it, a notice says so. Duller copy is never silently passed off as AI.
Assets and the phone
Upload photos and video from the desktop, or open the QR from any Grid or Assets page and send straight from a phone. Files land in that client's library within seconds. Video uploads go directly to storage, so size limits are generous.
The client portal
A share link, not a login. It shows only that client's content for review, to approve or request changes, and can't reach any other part of your workspace. Links can be revoked by generating a new one.
Notifications, updates from the other side
The bell in the top bar collects everything clients do in their portals: approvals, change requests, comments and phone uploads, plus new chatbox leads. Opening the panel marks it read, so the badge always means since you last looked.
The website chatbox
Each client can have an AI assistant on their own website. Train it under Chatbox, then Train; test it live under Try it; install it with one script line. It answers visitors 24/7, remembers the conversation, and rings your bell the moment someone leaves their email.
Google Drive and Google Calendar
Each client can carry one Drive folder link; set it in the brand kit and an Open Google Drive shortcut appears on their Overview. Your calendar app can subscribe to every scheduled post and open task via the Calendar page.
The beta window
Beta accounts get the whole product free for 30 days. A banner counts down, and at the end the account pauses until you choose a plan. Nothing is deleted at the end of a beta.
[ Your data ]

Yours to keep or remove.

How to disconnect an account, ask for deletion, and where things are held.

Client, then Integrations, then Disconnect. This immediately removes the stored access token, so replyora can no longer act on that account. You can also remove replyora from your Facebook, Instagram or TikTok settings.

Email aarushi@replyora.net from the address on your account with the subject Data Deletion Request, and tell us whether you want the whole account or one connected account removed. Once we verify the request we delete or de-identify the data within 30 days and confirm by email. Full details are in the Privacy Policy.

No. We don't sell personal information, and we only publish to your social accounts when you tell us to. The Privacy Policy lists exactly what we collect, who helps us run replyora, and how long we keep things.

replyora is run from Sydney. Data is hosted with Netlify and Neon, files are stored with Cloudflare, and some of our providers process data overseas, including in the United States. The Privacy Policy covers this in full.

[ Still stuck? ]

Ask us directly.

During the beta, help emails go straight to the founder, usually answered the same day.