
[ HELP CENTRE ]
everything, explained.
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[ The workflow ]
Start to finish.
From the first client to the post that publishes itself, in ten steps.
[ Every tool ]
The same help, everywhere.
This is the help behind the lightbulb on each page inside the app, so what you read here is exactly what you will find there.
[ Plans and billing ]
Simple plans that grow.
What it costs, what you get, and how the beta works. Prices are in Australian dollars.
[ Troubleshooting ]
When something doesn’t go to plan.
The usual suspects, and the quickest way past each one.
[ Good to know ]
The rules, so 7pm never surprises you.
What the product enforces on your behalf, written down plainly.
What must be true before a post auto-publishes
Four things: the platform is connected for that client, the post has media attached, its status is Scheduled, and its time has passed. Drafts and approval-queue posts never publish on their own, even with a date.
What TikTok can and can't take
Clips publish as Reels; photos publish as photo posts, and 2 to 10 images become a swipeable carousel. Photos must be JPG or WebP; TikTok refuses PNG and HEIC, and we tell you before it goes out. Stories don't exist in TikTok's API, and no platform lets an app attach music, so use the Sound note on the post and whoever posts natively adds the right one.
Carousel rules
Open a tile to add slides: up to 10, reorderable, and slide 1 is what shows on the grid and in the client's portal. Instagram won't publish a carousel that mixes photos and video, so the editor refuses the mix while you are building rather than at 7pm.
Content type follows the media
Two or more slides is a carousel; a lone video is a reel. The buttons lock to match what is attached, so the calendar never claims a post is something it can't publish as.
AI or templates, you're always told which
Studio writes with real AI when it is available and falls back to built-in templates when it isn't. Whenever templates wrote it, a notice says so. Duller copy is never silently passed off as AI.
Assets and the phone
Upload photos and video from the desktop, or open the QR from any Grid or Assets page and send straight from a phone. Files land in that client's library within seconds. Video uploads go directly to storage, so size limits are generous.
The client portal
A share link, not a login. It shows only that client's content for review, to approve or request changes, and can't reach any other part of your workspace. Links can be revoked by generating a new one.
Notifications, updates from the other side
The bell in the top bar collects everything clients do in their portals: approvals, change requests, comments and phone uploads, plus new chatbox leads. Opening the panel marks it read, so the badge always means since you last looked.
The website chatbox
Each client can have an AI assistant on their own website. Train it under Chatbox, then Train; test it live under Try it; install it with one script line. It answers visitors 24/7, remembers the conversation, and rings your bell the moment someone leaves their email.
Google Drive and Google Calendar
Each client can carry one Drive folder link; set it in the brand kit and an Open Google Drive shortcut appears on their Overview. Your calendar app can subscribe to every scheduled post and open task via the Calendar page.
The beta window
Beta accounts get the whole product free for 30 days. A banner counts down, and at the end the account pauses until you choose a plan. Nothing is deleted at the end of a beta.
[ Your data ]
Yours to keep or remove.
How to disconnect an account, ask for deletion, and where things are held.
[ Still stuck? ]
Ask us directly.
During the beta, help emails go straight to the founder, usually answered the same day.